Tips on Negotiating with Your Hair Extension Supplier

two people with clasped hands sat across the table from each other
two people with clasped hands sat across the table from each other

Starting your own hair extensions business is no easy feat. While it may be challenging to ship your products internationally, getting a manufacturer from China can be really good for your business. To help you further, we have made an extension from our previous post on how to find a reliable hair extensions manufacturer.

1. Send a detailed quote.

Sending a detailed quote will allow you to choose suppliers who can meet your specific needs. Many suppliers prefer to accommodate clients who are clear and specific to their requirements.

For example, if a fast turnaround is a priority, confirm that the supplier can meet your turnaround requirements before moving on to discuss costs, shipment, etc.

When you provide complete details on what you want for your products, you can develop and secure a strong business relationship with your supplier. This way, both parties will determine the major responsibilities of the business partnership. In most cases, this will include problem management, warranties, compensations, and settlements to disagreement and legal compliance.

2. Ask about their previous clients.

references people diagram sign concept illustration design graphic

If your supplier is confident of their quality of work and client relationships, they will be more than willing to discuss their previous clients and even connect you for reference. This way, you will have a clear idea of how their factory is doing.

Asking for reference will also let you know if they have done a similar project before. In this case, a “no” answer can be good news for you. If a reputable company does something for the first time, they are usually willing to lower the margin of costs.

And since this is their first time doing such a project, the supplier will exert extra effort to develop a partnership with you. They will give more attention to your order and will make sure you get the best materials and resources. This is because manufacturing a new product will open the gates for the supplier to new opportunities and clients.

Meanwhile, it’s still important to ensure that they have the expertise and technology to meet your specifications efficiently.

3. Ask about their export countries.

By knowing their export countries, you will know whether or not they meet the local requirements of each country. For instance, if they supply products to Australia, it’s important that they meet product safety requirements under the ACL or Australian Consumer Law.

Each supplier is required to comply with the mandatory safety standards of their products, otherwise, penalties will be made.

To ensure that suppliers meet the standard requirements, their products must have clear and detailed instructions for proper use. They must also include cautions against possible mistreatment.

4. Ask for the address of the factory.

Boxes full of production with tags are prepared for cargo in beautiful bright small factory

Another great way to evaluate your supplier is to visit their factory. If your supplier hesitates over disclosing their factory location, there’s a possibility that they’re not a real factory. This could mean that they don’t offer the most practical price for the same product quality. Moreover, they cannot guarantee the delivery time of your order.

Visiting their factory will provide you many benefits. First, you can develop a strong relationship with your supplier. Meeting and discussing them personally is always better and both parties can express better their requirements, conditions, and expectations.

Second, you can perform an informal audit of the factory. You can assess if they have the right facilities and equipment to manufacture your products well. You can also check if the factory is clean and well-organized to ensure that the quality of your products is not compromised.

Lastly, you can view their product samples and other products that are somewhat similar to yours. You can assess the capabilities of the production process and the condition of the items as they come out of the production line.

5. Ask in-depth questions about the product.

Girl holding a signboard with a question mark

When discussing with your supplier, it will be more effective if you list down all the questions you need to ask them. This way, everything important will be covered and you will have good knowledge of your supplier after talking to them.

Asking the right questions will also help you determine which one of them can fulfill your requirements that will most likely have the least problems. This will also help you land a better deal with them.

It must be clear to you if they can fulfill your manufacturing needs. For example, just because they manufacture natural and synthetic hair, it doesn’t mean that they are capable of manufacturing your hair extensions product. So, all specifications must be clear on both parties.

6. Ask how quality-related issues will be handled.

Rubber stamping that says "warranty"

A major concern of many companies when partnering with a supplier from China is the after-sales support they provide. Before you purchase anything, it’s crucial that you discuss with your supplier warranty terms and how they would handle quality-related issues.

It is a must that their warranty terms will be available to you before you make a purchase. This will make you aware of the coverage of their warranty, as it varies from different suppliers. In most cases, you will be provided with a written warranty. It is not required by the law, but most companies provide them when you make a large purchase.

Some important things to keep in mind when learning about their warranty terms:

  • How long will the warranty last?

The timeframe of a warranty varies across companies. It’s important that you are aware of how long the warranty will last so that you could return your products or ask for refunds before the warranty expires.

  • How will they handle when a product fails?

Different factories might handle quality-related issues differently. You must know whether they will replace or repair the products or make a refund.

  • Who will you contact for warranty service and after-sales support?

It could be a sales representative, the seller, or even the engineer. Make sure that the contact number, email address, physical address, and other contact details are included.

  • What parts and repair issues are included in the warranty?

This is to ensure that you will not encounter any disagreements with your supplier when there are problems with the parts happen. For instance, some companies might waive the shipping fees but charge labor fees for the repair. While others will require you to ship the products on their original packaging, otherwise the warranty becomes void.

Things like this must be discussed clearly with the supplier as some terms are impossible to meet on the side of the buyer.

  • What are the limitations and conditions of the warranty?

Some warranties are only applicable when you use the products as directed by the manufacturers. For instance, they will accept free repair for products that were used personally. If used commercially or for business purposes, the warranty becomes void.

Important note: If a sales representative or anyone from your supplier makes a verbal promise to you, such as they will provide free repairs and refunds, make sure to get every detail into writing. Otherwise, there’s a huge chance that you won’t be getting the services that were promised to you.


Partners shaking hands against a skyline background

If you apply everything in this post, it’s highly likely that you will land an excellent deal with a reputable hair extensions supplier, like Youngraceful. The last tip we can offer you is to be polite and professional at all times. Remember, your goal is not only to find a reliable supplier, but also to build a long-term relationship with them.