After-sales Service

The Youngraceful team is ready to help you any day of the week.
* Please search your ansers on FAQ before reaching out.

Replacement and return policy

Our product are provided within 100% guarantee against any manufacturing defect, Guarantee does not apply to damaged products used or damged during transportation. Customer can inform the salesman within 15 days from the day you received the products. In case of the manufacturing defect, our Quality Department will evaluate the issue immediately. Once the Quality Department has given its agreement,Youngraceful factory will refund the price in the next order you place.

After-sales Process

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  • Communicate with our salesman by e-mail, phone, etc..

  • Providing pictures and videos for us to evaluate the issue.

  • Quality Department acknowledge and agree on the problem.

* Please allow 3-5 business days from the the date we are informed of your quality problems.